Privacy Policy


Effective Date: August 4, 2025
Last Updated: August 4, 2025
Shop Name: CoutureFox.Shop
Website: https://www.couturefox.shop

 

1. Introduction

CoutureFox.Shop is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or making a purchase, you agree to the collection and use of information in accordance with this policy.

 

2. Who We Are

CoutureFox.Shop is an independently operated online shop offering curated luxury vintage, and preloved fashion items.
For the purposes of data protection law, we are the ‘data controller’ of your personal data.

You can contact us at:
📧 contact@couturefox.shop

3. The Personal Data We Collect

We may collect and process the following types of personal data:

  • Identity Data: Your name, email address, phone number, and billing/shipping address.
  • Transaction Data: Details of payments and purchases you make.
  • Technical Data: IP address, browser type, time zone, device information, and cookies.
  • Usage Data: Information about how you use our website and products.
  • Marketing Data: Your preferences in receiving marketing from us.


4. How We Use Your Personal Data

We use your data:

  • To process and fulfil orders
  • To communicate with you about your orders or account
  • To manage returns or disputes
  • To improve our website and customer experience
  • To comply with legal obligations
  • For marketing purposes (only with your consent or soft opt-in)

We do not sell your data to third parties.

 

5. Lawful Bases for Processing

Under the UK GDPR, we process your data under the following lawful bases:

  • Contractual necessity – to fulfil your orders and deliver services.
  • Legal obligation – to comply with UK law.
  • Legitimate interests – to improve our services and prevent fraud.
  • Consent – where applicable for marketing and cookies.


6. Sharing Your Data

We share your data only with trusted third parties necessary to provide our services, including:

  • Shopify (our e-commerce platform)
  • Payment processors (e.g., Shopify Payments, PayPal)
  • Shipping providers (e.g., Royal Mail, Evri)
  • Analytics providers (e.g., Google Analytics)

All third parties are contractually obligated to safeguard your data.

 

7. International Data Transfers

As we use Shopify and other services hosted outside the UK (e.g., in the US or Canada), your data may be transferred internationally. These transfers are protected by appropriate safeguards such as:

  • Adequacy regulations
  • Standard Contractual Clauses (SCCs)

8. Data Retention

We retain your data only as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting requirements. Order information is typically kept for 6 years for tax compliance.


9. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to processing
  • Request data portability
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at contact@couturefox.shop


You can contact the ICO at https://ico.org.uk


10. Cookies

We use cookies and similar technologies to improve user experience, enable functionality, and for analytics. You can manage cookie preferences through your browser settings or our site banner.


11. Marketing Communications

We may send you occasional marketing emails. You can opt out at any time using the “unsubscribe” link in emails or by contacting us directly. We only send marketing where permitted by law (e.g., existing customers under soft opt-in).


12. Security

We take reasonable steps to protect your data from unauthorised access, alteration, disclosure, or destruction. Shopify and our other partners use industry-standard security measures.


13. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page and reflected by a revised effective date.


14. Contact Us

If you have any questions about this policy or wish to make a rights request, please contact:

CoutureFox.Shop
📧 Email: contact@couturefox.shop